Refund policy

At Auri Lane, we want you to love your purchase. If you are not completely satisfied, we accept returns within 14 days of delivery.

To be eligible for a return, items must be unused, unworn, and in their original packaging. Proof of purchase is required.

Return Authorization Required
All returns must be requested and approved before being sent back. Items returned without prior authorization will not be accepted.

To initiate a return, please contact us at returns@aurilane.com.

Approved returns should be sent to:
Auri Lane
15001 Kercheval Avenue, Suite 108
Grosse Pointe Park, MI 48230

Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service, as Auri Lane is not responsible for lost return shipments.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at returns@aurilane.com and include photos of the issue so we can resolve it promptly.

Non-Returnable Items
We do not accept returns on:
• Sale or clearance items
• Gift cards
• Custom or personalized products
• Items marked final sale

Exchanges
If you would like a different item, please request a return for the original item (once approved) and place a new order.

Refunds
Once your return is received and inspected, we will notify you of approval or denial. If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at returns@aurilane.com.